Terms and Conditions
The website at www.russiafloristshop.com (the “Website”) is owned by Russia Florist Shop (“we/us”). As outlined in the Data Protection Act 1998, we are committed to protecting the privacy of visitors to our Website and complying with all applicable laws in the use of the information we collect about you.

By ticking the box on the order form, you are agreeing to our terms and conditions and confirm that the details of the order are correct. In addition, if your order includes alcoholic gifts, you are confirming that you and the recipient of the gift are over 18 years old. Please ensure that you have checked that the details of your order are correct (paying particular attention to delivery date and product quantities) prior to submitting your order as it may take some time to rectify mistakes once the order is placed.

Your satisfaction is our first and foremost priority. If you are not satisfied with any flower arrangement or a gift purchased through our web site, please don’t hesitate to contact us and we will do our best to satisfy your needs.

All information gathered by us will be held in the strictest confidence. We do not sell, trade or share information with any other company, organization or individual.

Substitution policy: Due to various seasonal conditions, availability of some flowers may be limited. Also, specific flower varieties or colours may not be available for delivery on a specified day.

In this event, our florist will deliver a second choice of similar flowers of the same value. Similarly, some cakes may not be available fresh on the day of delivery and may have to be substituted.

Our main commitment is to ensure the quality and integrity of the item delivered matches the value of the item ordered.

Photo of delivery

We offer a free service : taking a photo of the delivery at the moment of your recipient receiving the flowers/gifts and emailing it to you.
Please note that this is a free service and even if you, the customer, orders it we cannot guarantee that a photo will be taken. This is because

the recipient may decline our request for a photo to be taken;or
the recipient may be not present at the location of the delivery when the courier arrives
In all instances taking a photo will be at the discretion of the recipient.

Refund policy

We offer a full refund in case:

you decide to cancel your order for any reason;

you place a custom order with us (for example purchase of a wide-screen digital tv) which is simply not available in the market; or

you mistakenly place an order to go to a town or city which is out of our delivery range (i.e. our couriers and flower shops don’t operate there).

In the above cases your order will be cancelled and a full refund will be issued to the credit card/paypal account from which the order was originally placed. The amount of time it takes for your credit to show up on your bank statement depends on your bank.

Same day delivery is usually available in most cities of our coverage area if the order is placed before 7 a.m. St Petersburg time.

Cancellation policy: Please give us at least 24 hours’ advance notice if you want to cancel any order. Once we receive your notice of cancellation we will either give you a refund or a store credit for the amount that you paid.

Disclaimer: If you provide incomplete information we may require you to provide full information in order to complete your order.

Please contact our customer service for all your questions and suggestions.


All content included on this site, such as text, graphics, logos, button icons, images, audio clips and software, is the property of Russia Florist Shop or its suppliers and is protected by U.K. and international copyright laws. The compilation (meaning the collection, arrangement and assembly) of all content on this site is the exclusive property of To Petersburg With Love and is protected by U.K. and international copyright laws. The content on this site may be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance of the content on this site is strictly prohibited.
Russia Florist Shop and other Russia Florist Shop graphics, logos and service names are trademarks and/or registered trademarks of To Petersburg With Love. Trademarks may not be used in connection with any product or service without the express written permission of their respective owners.
Applicable Law
This site is created by Russia Florist Shop in the County of Tyne and Wear, U.K. This site is controlled by To Petersburg With Love in the County of Tyne and Wear, U.K. As such, the laws of the County of Tyne and Wear, U.K. will govern these disclaimers, terms and conditions, without giving effect to any principles of conflicts of laws. We reserve the right to make changes to our site and these disclaimers, terms and conditions at any time.

Last update : March 31st 2018.